Tsebo Receptionist (Senior)

Ensure the service deliverables executed is of the highest degree of Workplace Management quality, ensure all necessary documented control are instituted, communicated and maintained. Ptovide front office role for the client to all Huawei Enterprise guests/visitors, whilst proactively managing the entire facility , ensuring maximum cleanliness and availability for the client and their visitors /guests. Including but not limited to : Meeting room, demo room, Kitchen, Bathroom and general office operations

Tsebo Solutions Group are the largest provider of facilities services in Africa. Through our 37,000 staff and 41 offices in 25 countries, Tsebo manages our clients “non- core” services such as facilities management, cleaning, catering and security. This enables our clients to maintain focus on their own core operations without the distraction and cost of maintaining their business infrastructure. Tsebo clients benefit through reduced risk, cost and complexity, with improved transparency and productivity across our African and Middle East portfolio.

Duties & Responsibilities

  • Oversee the operation ensuring that the highest levels of 
    customer service are adhered to and delivered by the Tsebo 
    and its service providers.
    • Investigate and resolve complaints raised with a sense of 
    urgency, and report to the local TFS Senior Receptionist 
    Supervisor or Workplace Coordinator and/or TFS Soft Services 
    • Strategizing and monitoring of the daily activities of the Clients 
    • Identify opportunities to update or improve customer service 
    procedures and make recommendations to the TFS Senior 

 Produce, manage and operate the daily/weekly Cleaning 
schedule to ensure maximum availability of the facility. 
• Proactively manage Clients expectations with regards 
daily/weekly/Monthly events within the Facility
• Ensure all Access COVID Protocols are implemented and 
adhered to, ensuring Client and guest/visitor health and safety.
• Propose/motivate, manage, assess, optimise the strategic 
implementation of Workplace Receptionist practices, ensuring
the successful implementation of said initiatives and report 
accordingly. Document/evidence improvements instituted, 
either: efficiencies, Client/Visitor/Guest experience
improvement, etc.
• Demonstrate a thorough understanding of the Client specific 
telecommunications/computerised systems utilised within the 
Clients Contract, ensuring that sufficient training is obtained 
from the Clients IT support team and formulate a relationship 
in times of technical support requirements.
• Ensure that the Telecommunications PABX/switchboard is 
strictly attended to during contractual hours
• Convene daily/weekly/monthly meetings with the TFS Senior 
Receptionist Supervisor or Workplace Coordinator and/or the 
Client to ensure compliance with the operational activities and 
specific requirements.
• Propose operational efficiencies on current operations, whilst 
identifying innovative and/or creative operational 
recommendations on improvement of Workplace experience, 
not limited to Concierge operations, but to overall TFS 
operations under the TFS/Clients contract

Adopt the TFS HR culture and live and portray these values at 
all times. 
• Regularly regular self-assessment ensuring alignment to TFS 
work standards and ethics.
• Identify training requirements that will uplift work standard and 
ensure self-development within the Receptionists role. Utilise 
all identified TFS resources, albeit multimedia or other TFS 
Workplace site/s, that may augment current abilities to achieve 
Workplace experience.
• Develop and documented Workplace experience, with TFS’s 
future Workplace contracts in mind.

• Report directly to the TFS Senior Receptionist Supervisor or 
designated Workplace Coordinator within the current Huawei 

 Ensure daily Building Inspections are conducted in accordance 
with set QA standards defined by the TFS Senior Receptionist 
Supervisor or Workplace Coordinator/Soft Services Manager. 
• Ensure escalation procedures for remediation are strictly 
adhered to, based on severity/priority of: Fire, Life, Safety and 
visual impact.
• Conduct random QA checks on the facility ensuring the 
Cleaning/Hygiene/Indoor Plant service providers are complying 
with the standards set out by the TFS Senior Receptionist 
Supervisor or Workplace Coordinator and/or the Client. 
• Report any/all anomalies to set standards directly to the TFS 
Senior Receptionist Supervisor or Workplace Coordinator

Skills and Competencies

Above average verbal and written communication skills
• Interpersonal skills
• Computer literate (MS Office suite)
• Management/Supervisory skills
• Ability to quickly identify and remediate potential problems
• Organization skills must be of the highest order
• Experience in Front of House and/or customer relations
• Assertive whilst being respectful aligned to Clients culture
• Highly approachable and presentable at all times
• Energetic and enthusiastic
• Ability to work under pressure and multi-task
• Punctual and reliable at all times
• Lead by example, whilst being able to work independently 
• Portray and exude a, “ Can Do” attitude to subordinates 
and Client/Visitors alike. 
• Ability to deal with conflict situations effectively and 


•Grade 12 or Tertiary qualification within the Hospitality sector.  

Concierge, Receptionist and/or related role
• 4 - 5 Years within a Hospitality Front of House Customer 
Services or similar role (referenced).
• Experience in managing front of House and soft services 
skills (Cleaning, Hygiene, Security, Indoor plants, etc)

closing date: 2023/11/27
location: VariousHow To Apply

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