1. MAIN PURPOSE OF THE JOB • To conduct all transactions with customers with the utmost courtesy. • To correctly place such items in stores. • To ensure accurate identification of customer's needs by means of parts catalogue, computer stock lists. • To receive and identify stock. • To check goods from suppliers. • Implementation of discount structure as applicable. OBJECTIVES AND KEY TASKS Improved Profitability:- • To ensure that all required parts for any particular repair or service and additional accessories are offered to customers. • To ensure stock is kept safe and in first class condition. • Ensure that a receipt, payment or authorised signature is received for all issues. Customer Service and Satisfaction:- • To ensure that all customers are shown the utmost courtesy and consideration. • To ensure that all issues are in first class condition and suitable for use for which purchased. Cost Control:- • To ensure stock is kept in good condition . • To ensure that stock is only issued in accordance with policy regarding payment or charge. • To guard against unauthorised withdrawal from stock. • To maintain stock control system. • To care for stock control, plant and record systems. MAIN JOB FUNCTIONS Staff:- • To assist all company staff in parts identification and, if required, replacements. • To assist in training new parts persons. Administration:- • To ensure all paperwork, documentation, requisitions are properly recorded within stock control system. • To ensure that all credit sales are made to an authorised signatory or approved account. • To keep all parts catalogues, manufacturers lists, etc. updated and tidy. Communications:- • To ensure Parts Manager is kept aware of stock movement. • To notify Parts Manager of any difference noted when inspecting incoming goods. • To maintain good helpful relationships with all customers and their representatives. Marketing:- • To assist if required in any marketing activity as required. Finance:- • To ensure all transactions take place according to company policy. • To ensure security of all cash and cheques received. • To be numerate and literate at the clerical level required. • To understand basic vehicle layout, function and location of parts. • To be able to identify parts. • To have received training in standard stock-keeping system used. • To use stock control and location equipment. • To be capable of courteous service to customers. 2-3 years experience as a Parts Sales Executive